Returns, Refunds & Warranty
Last updated: July 2026
At LADIDA, we want you to shop with confidence.
We take great pride in the quality of our products and hope you’ll be delighted with your purchase. However, if something isn’t quite right, we’re here to help.
30-Day Returns
If you change your mind, you may return your purchase within 30 days of receiving your order.
To arrange a return, please contact us first at:
Email: info@ladidatoy.co.uk
Please include:
· Your order number
· Your name
· The reason for your return (where applicable)
We’ll provide instructions on how to return your item.
Return Conditions
To qualify for a return, items must:
· Be returned within 30 days of delivery
· Be unused and in a resalable condition
· Include all original accessories and components
· Be returned in the original packaging wherever possible
Unfortunately, we cannot accept returns for products that have:
· Been used
· Been damaged through misuse or accidental damage
· Missing parts or accessories
· Missing original packaging (where this affects resale)
· Been altered or modified
This does not affect your statutory rights if the product is faulty or not as described.
Return Postage
If you are returning an item because you have changed your mind, the cost of returning the item is your responsibility.
If the product is faulty, damaged on arrival, or we have made an error with your order, we will arrange an appropriate solution and cover any reasonable return costs where applicable.
Refunds
Once we have received and inspected your returned item, we will process your refund within 5 working days.
Refunds will always be made using your original payment method.
Depending on your payment provider, it may take a few additional days for the funds to appear in your account.
Promotional Offers & Free Gifts
If your order included a free gift or promotional item, this must also be returned if your order no longer qualifies for the promotion.
Where a promotional item is not returned, we reserve the right to deduct its value from your refund where permitted by law.
If There’s a Problem With Your Product
If your product arrives damaged, develops a fault, or you’re unsure how to use it correctly, please contact us before returning it.
Many issues can be resolved quickly without the inconvenience of returning the entire product.
Our customer support team may be able to:
· Help with assembly or product setup
· Provide troubleshooting advice
· Send replacement parts
· Arrange a repair where appropriate
Our aim is always to find the quickest and simplest solution for you.
Our Repair-First Approach
At LADIDA, we believe replacing an entire product isn’t always the best solution.
Whenever possible, we will first offer:
1. Technical support and troubleshooting
2. Replacement parts
3. Repair solutions
4. Replacement product (if necessary)
5. Refund (where a repair or replacement is not appropriate)
This approach helps reduce waste, gets your product back in use sooner, and provides a better experience for our customers.
12-Month Warranty
All LADIDA products are covered by a 12-month manufacturer’s warranty against manufacturing defects from the date of delivery.
The warranty covers faults resulting from manufacturing or material defects during normal household use.
The warranty does not cover:
· Normal wear and tear
· Accidental damage
· Incorrect assembly
· Improper use
· Commercial use unless otherwise agreed
· Damage caused by misuse or neglect
Where possible, we will first provide replacement parts or repair solutions before considering a full replacement or refund.
Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
If your goods are faulty, not as described, or unfit for purpose, you are entitled to the remedies provided by law.
Need Help?
If you have any questions about returns, refunds or warranty claims, we’d be happy to help.
LADIDA (UK) Baby Toys Company Ltd
Email: info@ladidatoy.co.uk
Telephone: 01353 967243
We aim to respond to all enquiries as quickly as possible during normal business hours.