How The Contract Is Formed Between LADIDA UK and You.
Please note the display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Once an order has been placed you will receive an order acknowledgement with the details of your order. This does not mean your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us.
Order acceptance and completion of the contract between you and us will occur upon the despatch (to you) of the products ordered unless we have been unable to accept your order or you have cancelled your order.
Non-acceptance of an order may occur for the following reasons:-
The product ordered being unavailable from stock.
Where your offer relates to goods that have been priced / advertised incorrectly from that which we have intended.
We are unable to obtain authorisation for your payment.
You do not meet the eligibility to place an order as set out in these terms & conditions.
Contract Cancellation – Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order has been processed then return costs are your responsibility. (Please see the returns section of these terms & conditions below)
By placing an order with LADIDA UK you confirm that:-
You are legally capable of entering into binding contracts.
You are at least 18 years old.
You have provided your real name, phone number, e-mail address, payment details and any other requested information.
Delivery
At LADIDA UK we aim to deliver your order in quickest possible timeframe from the point your order has been accepted. We use various couriers to deliver our parcels and for large/bulky items also for remote areas a surcharge may be required. You will get an email if surcharge is required.
Welcome to the LADIDA UK Terms & Conditions of Use. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern LADIDA UK’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. We're passionate about our customers and making sure that you're happy and so the following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.
The term LADIDA UK or 'us' or 'we' refers to the owner of the website whose registered office is ‘LADIDA (UK) Baby Toys Company Ltd, Unit 1-3, 11 Regal Lane, Soham CB7 5BA, Reg. Number 09215910, registered in England. The term 'you' refers to the user or viewer of our website.
Our Contract with you
When you place an order, you are offering to buy the product(s) from us, and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens, but we do, however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In the event of these circumstances, we will refund you any price you’ve paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.
Contract Cancellation – Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order has been processed, then return costs are your responsibility. (Please see the returns section of these terms & conditions below)
By placing an order with LADIDA UK you confirm that:
You are legally capable of entering into binding contracts.
You are at least 18 years old.
You have provided your real name, phone number, e-mail address, payment details and any other requested information.
Website Information
We try to specify accurate dimensions for every product listed on our Website. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However, we can't guarantee that the image displayed on a monitor or screen will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice. You acknowledge that any such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We reserve the right to alter specifications without prior notice.
The content of the pages of this website is for your general information and use only. It is subject to change without notice and you should check them before you make a new purchase.
Your use of any information or material on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision in these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
Delivery
We offer UK delivery however some geographical restrictions may apply. We may not be able to deliver if you're in the Scottish Highlands or in more remote parts of Scotland. The post codes we deem out of bounds and cannot deliver to are referenced by carrier below. Due to courier restrictions, we can't deliver to the Channel Islands, the Isle of Man or the Republic of Ireland.
We aim to deliver your order in the quickest possible timeframe from the point you order has been accepted.
Returns
We are confident that you will love our products, but if for some reason you decide to return the order, we have made it quite easy for you. The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. All the products sold through ladidatoystore.co.uk, in-store or over the telephone are covered by the 14 days right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email at sales@ladidatoy.co.uk, or by letter stating your order number. All we ask is that you have not assembled the product and that you have kept the original packaging and have it ready for our delivery team to collect on the day arranged. Please note product which has been assembled cannot be returned. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by LADIDA UK in the original state, unused and undamaged. Please note if you chose to use your own courier, please make sure you are covered with transit insurance to the correct value
We reserve the right to refuse a refund if the item is deemed to be non-resaleable. Items requiring assembly must not be assembled in any way and must be in the original packaging which is manufactured to pass the 1 metre drop test or they will not be accepted back. Your refund will be forwarded within a maximum of 14 days from receipt of the goods. This time is to allow the furniture to be returned, inspected and administered accordingly.
Damaged In Transit
Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. (The packaging is simply used to protect the item whilst in transit.) If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email at sales@ladidatoy.co.uk (Please include your order number in the email). We aim to respond to your enquiry in the quickest possible timeframe. We appreciate that all items that are delivered are not necessarily purchased for immediate use. So to avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival and then in the unlikely event that you are not completely satisfied with the condition of how your order has arrived we ask you to contact us with images of any damage to the item and the packaging within 24hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the courier’s insurance.
If you receive a delivery which has been damaged in transit, we are able to replace the product 'like for like' free of charge in the quickest possible timeframe. For wooden items damaged in transit we prefer to replace the damaged parts 'like for like' only and not the complete carton. This prevents the likelihood of the whole carton getting damaged as a whole carton for the second time. Replacement parts are packed individually and securely for transit. However, if a replacement product is not your preference you are entitled to a refund.
The packaging/box around the product is simply there to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many couriers depot's we cannot guarantee that the external packaging will not be marked on arrival and therefore if presentation is important i.e ordering for a gift this is at your own risk unless you have requested extra packaging prior to your order being dispatched.
*Re-delivery charges may apply if the consignment is refused for reasons other than the goods not conforming with your consumer rights e.g., the goods are faulty or not as described *
Faulty Goods
If the product you have purchase is faulty, we may offer a repair, exchange, or refund as appropriate in accordance with the Consumer Right Act 2015. You will be required to provide proof of purchase such as your receipt, order confirmation email or sales invoice. These rights are non-transferable.
Return of Unwanted Goods
The right to cancel is a no-fault cancellation. If the goods are faulty then the standard statutory rights apply. All our products sold through ladidatoystore.co.uk or over the telephone are covered by the 14 days right to cancel policy. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team by email to sales@ladidatoy.co.uk, or letter stating your order number. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by LADIDA UK in the original state, unused and undamaged. Do not dispose of any of the original packaging if you are wanting to return your goods. We cannot accept a return on any personal hygiene items such as mattresses, breast pumps, thermometers, sterilisers, bottle warmers where the original packaging has been opened/unsealed or used. We recommend all returns are arranged through LADIDA UK’s preferred courier service (Royalmail), which provides a reliable and fully insured service. Collection charges are shown in the table below. Alternatively, if you prefer to arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes.
Once the item has been processed and authorised, your refund includes the full price of the goods; any deposit/part payments and the cost of the original standard delivery service (premium delivery services will not be refunded). The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods.
We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use or damage; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop, in some cases this may include assembling the goods. Nursery furniture which has been assembled cannot be returned.
Where you are in possession of the Products (or they have been dispatched to you), we may withhold any refund until we have received the Products, or you have supplied proof of return for the Products.
*Please Note* Online orders must be booked in with Customers service within 14 days from the day after receipt. Any parcel returned to us without authorisation will be refused.
Collections
Please see below in the table collection charges and weights. Collections made by our courier Royalmail are attempted between the hours of 8am and 6pm. All packages must be made available and boxed securely. Collections which are missed/or items that are not ready will have to be rebooked and charged at £10.
*Any complimentary item / gift originally supplied or provided at a later date with the item you are returning must be returned along with the original item. We cannot refund or exchange if they are not returned together*
Charge
Weights
£5 per box/parcel
Up to 20kg in weight
£10 per box/parcel
From 20.1kg to 30 kg in weight
All original out of area surcharges are additional to standard return costs.
Customer Reviews
Any customer reviews of the products we sell are the opinions of customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.
You acknowledge and agree that:
The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.
We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).
Discount Codes
From time to time we’ll offer discount codes on selected products. Discount codes will be available for limited time. They’re also subject to availability and can be withdrawn at any time. Discount codes can only be redeemed on ladidatoystore.co.uk and you can only use one discount code per order. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied.
Data Protection
We will never give your personal details to anyone outside LADIDA UK without your consent. We may analyse your purchase history to provide you with relevant and personalised offers, and information in helping you choose products that are right for you. For full details please see our Security & Privacy Policy.
Competitions
In deciding the winner of a competition, LADIDA UK's decision is final. LADIDA UK reserve the right to exclude anyone from the competition for not complying with the community guidelines listed on the relevant source (e.g., Facebook, Twitter, Instagram, Tik-Tok etc). Prizes will be delivered within 1 week from the competition closing date. We only currently ship to UK mainland. By entering a competition online, you accept the terms & conditions outlined here and within the community guidelines of the social media site used.
Copyright & Trademarks
This website contains material which is owned by or licensed to us. This material includes, (but is not limited to) the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. All site design is the copyright of LADIDA (UK) Baby Toys Company Ltd. LADIDA is a registered trademark (R).
Accessibility Policy
This site complies with the latest regulations for accessibility under level A.
Complaints
If you have a complaint about LADIDA UK you can contact us as follows:
By writing us a letter:
LADIDA UK
Unit 1-3
11 Regal Lane
Soham
CB7 5BA
Or Email : sales@ladidatoy.co.uk
